State Farm® Insurance Agent Casey Phenix

"I’m so confused. Got a new car added it after many many phone calls and e-mails to several random people who I always had to contact and go over all the details again. Took months and now 5 months later the policy we choose increased triple. Called yesterday and spoke to a representative again and was told that that was the way it was. I asked to speak to Casey again and no call back from the agent. This is a perfect example of “bait and switch “ so now I need to find new insurance with an agent that actually deals with customs and not just inexperienced people."

"Spoke with Zach. Had to make changes to payment information. At the same time was able to update several types of insurance for our house,sewer line and water line. Super helpful while trying to help me figure out what I needed in a really professional way.thanks"

"Great service and friendly staff! Travis was very knowledgeable and took his tome to answer all our questions."

"Everyone at Casey's State Farm office are very friendly and helpful. And if I'm late on a payment, they always call to remind me; invaluable. We had a recent claim and everything the body shop required (100% dealer parts) were covered without any problems whatsoever. Thx Casey, and keep up the exceptional service everybody!"

"This review is mostly directed towards State Farm as a company, but nobody usually reads the BBB reviews so I’m leaving this here. Lol I am in my 40s, I have no accidents or tickets in the last five years, I drive a Honda, I’m single, with no kids or other drivers on the policy. I am currently with AAA, and wanted to get another quote with State Farm. I called this office on a whim, since Google says it’s still closed at 10 AM. Zack (sp?) answered the phone, and he was…OK; he seemed kind of distracted. I was on speakerphone, which I personally dislike, and my phone kept cutting in and out because of it-at one point I almost hung up because I thought the call had been dropped. Anyway, after giving him all my information, he proceeds to tell me that I am ineligible for insurance through this company and won’t give me a reason why. He can’t give me a reason why because State Farm itself refuses to give a denial reason. Which I think is asinine. I called the 800 number of State Farm and they won’t help me at all without redirecting me to an agent. This is worrisome to me, because if your insurance company will not even tell you the reasons they use to accept or deny you, it makes me wonder what information is being exchanged, behind your back. It is well within my rights to know why I was denied. As an experiment, my friend called a different agent in town, and she, too, was denied. She called the 800 number, and acted like she was already a policyholder so she could speak to someone, and they told her the denial was because Reno is considered a “flood zone.” Hahahahahaha That’s a good one, considering how many people in this town have State Farm insurance – my own mother, being one of them. This answer makes zero sense. If you want transparency through your insurance company, you’re not gonna get it here. I received quotes today from Progressive, Geico, Liberty Mutual, and Farmers, and none of those companies told me I was ineligible. I don’t know what’s going on with State Farm, but I would avoid them if this is their normal business practice. FYI- I ended up staying with AAA because they have the best rate. 🤷🏼‍♀️"

"Zach was amazing to talk to and made it super easy to get a new auto policy set up. I had been with progressive for years and they recently increased my rates astronomically, with no tickets, claims, or accidents after I removed a driver and the most expensive car from my policy. Zach was able to save me $2400 a year just on my two cars and my rental insurance, and we’re working on my motorcycle insurance now too. State Farm and Zach earned a life long customer by saving me so much and by being so pleasant to deal with. 10/10, definitely recommend!"

"Great human behind this State Farm office! I had out of state insurance card and had to transfer my cars registration to NV. Casey got the transfer going almost instantly & made me feel like my best interest's are at the for front. I would highly recommend Casey for all your insurance needs!! THANK YOU!"

"Zach helped me with my update my policies to Nevada policies. He’s explained the difference between my previous state’s coverage and explained the benefits of upgrading it! He is such a pleasure to work with! I’m so glad I found Casey Phoenix’s office!"

"Relocated from out of State and solely looked online for a new Agent, found Casey and called them. Zach answered and started the process... He and Casey were and are AWESOME.. Zach handled all of my questions and took care of all the paperwork and calls and emails that needed to be made. I really did nothing from out of state to take cafe of my move, they did it all... When I got here we met and they were just as great in person as they were on the phone and through email... Looked over the policies as to be expected, share info about the transfer process, added a couple new things, saved me a TON of MONEY from where I moved from... Really great guys in that office... I like them personally and professionally.. Wouldn't have it any other way.. They are suppose to be my Agent and they were from start to final move and new policies in place... This is a REAL and ACCURATE HONEST review of Casey and Zach... If your moving from out of state and need the real deal these are the guys... like I said I literally did nothing b ut share some info and they did the rest... Thank you Zach and Casey...Proud to be a part of the team of customers... Very happy.... James"

"Best insurance you can possibly get in Reno! Dylan is by far the best Insurance guy to have, thank you guys for always taking care of me! -Zack"

"Casey’s office is amazing. Dylan was super helpful and got my husband and I into a great life policy."

"Great people and a great team!! Also very responsive and knowledgeable."

"I love this place! Came here looking for better insurance, not only did they get me better insurance, but also had my insurance rates lowered. I am now paying about 150 less! I can't thank Casey and his team enough!"

"I love this insurance agent. I switched from Allstate to state farm a couple of years back after they kept increasing me, even though my driving record is perfect, and I travel minimally. Casey and Dillion and their whole team have been just wonderful to work with and I have never had any problems ever. They keep me updated on any changes, and even good changes when my rates go down."

"This office and staff do a great job with their customer service. Alex, whom I have been dealing with these past weeks has always been so responsive and pays attention to every detail. She is amazing. All offices should have an "Alex" as part of their staff. In general the entire staff is very friendly and helpful with my account. Kudos to them all."

"Many thanks Alexandria for being so responsive to our needs and requests. We appreciate your superior customer service always!"

"Everyone in this office is SO friendly and responsive. We had another state farm agent whom we could never get a hold of. Casey and his team are a breath of fresh air! We have quite a few policies with them, and they have been so professional to deal with. Dylan spent over 1/2 with me on the phone while I was sitting at the DMV to register a very old car to get the information I needed so I would not have to return a 3rd time. I would give them 10 stars if I could. We will be clients for life!"

"Excellent work at State Farm!!! Dillon in your Reno Office did an outstanding job, definitely an big asset to your staff!!! Thank you State Farm, more specifically, thank you Dillon (Reno Office). MTP"

"I love these guys!! Kat has been amazing, thorough and super fun to deal with! I finally found an insurance firm that genuinely cares for and takes care of their clients. The drive safe app is truly awesome and has saved me a bunch of money, I will be a client of this office for life!!"

"Kat and Casey are both very personable, charming & welcoming. Kat sat me down and explained everything about and in my policy before I agreed to it. Casey walked in, introduced himself & asked if there was anything I would like to ask him. I enjoyed them both tremendously."

"Having been with State Farm most of my life, I have met and worked with numerous agents over the years. Casey, Kat and Zac are by far, at the very top of the list! Moving from another state is not easy and involves a lot of work to transfer policies, update them, fit into the Nevada standards and more. Casey and Kat did a fantastic job in taking care of our situation. State Farm, having what I believe are the top insurance products in the industry, takes very dedicated, smart, knowledgeable people, who are well trained and understand the complexities of the business. Casey has developed a great team who are just that and more! If you are considering a new agent or moving to the Reno area, please call Casey, if you want the best! (No, I am NOT related, just a happy client, who appreciates great service and follow-up! LOL) Thanks"

"Friendly"

"Casey is a great State Farm Agent. He not only is my agent but I refer him to my clients regularly. He is hard working, diligent and very personable."

"Come in and see why people choose Casey as their insurance agent!"